Refund Policy
Draft for legal review · Version 2026-10-07.1
This policy explains how refunds work for NookScan Pro. It forms part of the NookScan Terms of Use (section 7). "We" and "us" means Ado Prudent Ltd, which provides NookScan through its SEP Africa programme.
1. Try it free first
NookScan is free to install, and the free plan includes a daily sweep, the Bluetooth tool, the camera sweep and all safety guidance. Please try the free plan before you buy Pro, so you can see how NookScan works on your phone.
2. How you pay
NookScan Pro is sold only through Google Play, in three forms:
| Plan | How it bills |
|---|---|
| Monthly | Renews every month until you cancel |
| Yearly | Renews every year until you cancel |
| 7-day pass | Paid once in advance; does not renew |
Google Play takes the payment, shows the price before you pay, and sends you a receipt. We never see your card or payment details. Because NookScan has no accounts, we can only find a purchase by its Google Play order number.
3. Cancelling
You can cancel a monthly or yearly subscription at any time in Google Play → Payments & subscriptions → Subscriptions. You won't be charged again, and Pro stays active until the end of the period you have already paid for. Uninstalling the app does not cancel a subscription. The 7-day pass has nothing to cancel; it simply ends after 7 days.
Cancelling stops future charges. It does not by itself refund the current period (see section 5 for when we do).
4. Refunds in the first 48 hours: ask Google Play
Within 48 hours of a purchase, you may be able to request a refund directly from Google Play, without contacting us: open play.google.com, go to Order history, find the NookScan purchase and choose "Request a refund". Google decides these requests under its own policy.
5. Refunds after 48 hours: ask us
After 48 hours, or if Google declines, email us (section 7). We issue refunds through Google Play in these cases:
| Situation | What we refund | Ask within |
|---|---|---|
| You were charged twice, charged after cancelling, or charged in error | The wrong charge, in full | Any time |
| You bought Pro by mistake, or it isn't what you expected | Your first purchase of that plan, in full | 7 days of the purchase |
| A renewal you forgot to cancel | That renewal, in full (once per subscription) | 14 days of a yearly renewal, 7 days of a monthly one |
| A Pro feature doesn't work on your phone (for example your phone has no magnetometer, which the magnetic field check needs) and we can't fix it within 14 days of you telling us | The current period, in full | While the period is running |
For other requests we look at each case fairly and may offer a full or partial refund.
We don't normally refund:
- the unused part of a period after you cancel, because Pro stays active until that period ends;
- because a scan did not find a device, or flagged one that turned out to be harmless. No app can detect every device, and the Terms of Use (section 2) explain NookScan's limits. If you think a scan isn't working as it should, please tell us; we'd rather fix it;
- repeated refund requests for the same plan.
6. After a refund
A refunded purchase ends Pro on that Google account. The app notices the next time it checks with Google Play, usually when it next opens. Nothing on your phone is deleted: your saved sweeps stay available, while Pro-only screens (such as Airport records and extra room checklists) lock again until you take Pro again.
Refunds go back to the payment method you used, through Google Play. How long it takes to appear depends on your bank or payment method, usually a few working days.
7. How to ask us
Email info@sepafrica.com with the subject "NookScan refund" and include:
- your Google Play order number (it starts with "GPA." and is in Google's receipt email, or in Google Play → Payments & subscriptions → Budget & history);
- which situation in section 5 applies, in a sentence or two.
If something went wrong with a charge, please write to us before you dispute it with your bank or card issuer: we can usually refund faster, and a dispute (chargeback) can take weeks, and Pro ends if the charge is reversed.
We reply within 3 working days. We will never ask for your card number, bank details or Google password; don't send them, and ignore any message claiming to be from NookScan that asks for them.
8. Price changes
If a subscription price goes up, Google Play tells you before the new price applies and, where required, asks you to agree. If you don't want to pay the new price, cancel before your next renewal.
9. Testers
During testing, accounts on our Google Play licence testing list buy Pro with test cards and are not charged, so there is nothing to refund.
10. Your rights under law
This policy adds to your rights; it doesn't take any away. Nothing here limits rights you have under the consumer law of your country, including the Federal Competition and Consumer Protection Act 2018 in Nigeria, or any right to cancel a digital purchase where you live.
11. Changes to this policy
We may update this policy. Changes apply to purchases made after the new version is published; a purchase is always handled under the version in force when you made it, or under the new one if that is better for you.
Ado Prudent Ltd, 40 Yakubu Gowon Way, Jos, Plateau State, Nigeria. Email: info@sepafrica.com